Zenda Financial LLC (“Zenda,” “we,” “us,” or “our”) operates the website at zendamgmt.com and provides AI customer-engagement products and services under the Zenda Management brand. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By visiting our website or submitting any information through our forms, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the site or our services.
1. Who We Are
Legal entity: Zenda Financial LLC
State of registration: Wyoming, USA
Mailing address: 30 N Gould St, Ste R, Sheridan, WY 82801
Brand operated: Zenda Management (zendamgmt.com)
Contact email: [email protected]
Contact phone: (307) 205-9502
2. Information We Collect
2.1 Information You Provide
When you submit our contact form or otherwise communicate with us, we may collect:
- Your name (first and last)
- Your business email address
- Your business phone number (if you choose to provide it)
- Your company name
- The industry or category your business operates in
- Any message, description, or other content you choose to submit
- Your consent preferences for SMS and marketing communications
2.2 Automatically Collected Information
When you visit our website, we (and our service providers) may automatically collect:
- Device and browser information (browser type, operating system, screen size)
- IP address and approximate geographic location
- Pages viewed, time on site, referring URL, and similar usage data
- Cookie identifiers and similar technologies
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and schedule any requested intro calls
- Provide, operate, and improve our products and services
- Send you transactional and service-related communications
- Send you marketing communications, but only if you have explicitly opted in
- Comply with legal obligations and enforce our agreements
- Detect, investigate, and prevent fraud and abuse
4. SMS & Text Message Communications
This section governs how we use mobile phone numbers you provide and is required by federal regulations and mobile-carrier policies (A2P 10DLC).
4.1 Consent
We send SMS messages only to mobile numbers from individuals who have explicitly opted in by checking the corresponding consent checkbox on our website forms. Opting in to SMS communications is never a condition of receiving any product or service from us.
4.2 Types of Messages
If you opt in, you may receive:
- Non-marketing (transactional) messages from Zenda Financial LLC about scheduling your intro call, follow-ups about your inquiry, account or service notifications, and information about AI customer-engagement services you have requested.
- Marketing and promotional messages from Zenda Financial LLC about special offers, product updates, and educational content — only if you have separately opted in to marketing messages.
4.3 Message Frequency
Message frequency varies. Typical volume is 2–4 messages per month, but actual frequency depends on your engagement with us.
4.4 Message and Data Rates
Message and data rates may apply, depending on your wireless carrier and mobile plan. We are not responsible for any charges from your mobile carrier.
4.5 Opt-Out (STOP)
You can opt out of SMS communications at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive a single confirmation message and will not receive further SMS communications from us. You may also email [email protected] to request removal.
4.6 Help (HELP)
For help, reply HELP to any message you receive from us, or email [email protected].
4.7 Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Mobile carriers (including but not limited to AT&T, Verizon, T-Mobile, US Cellular, and their affiliates) are not responsible for the content of any message.
4.8 No Sharing of Mobile Information
We do not sell, rent, or share your mobile phone number or SMS opt-in data with any third parties or affiliates for their own marketing purposes. Mobile numbers collected for SMS communications are used solely by Zenda Financial LLC to deliver the messages you have consented to receive, and to operate and support our services.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to operate the site, remember your preferences, measure performance, and (with your consent where required) measure marketing effectiveness. You can control cookies through your browser settings. Disabling cookies may affect functionality.
6. How We Share Information
We do not sell your personal information. We share information only as follows:
- Service providers who perform services on our behalf (for example: customer-relationship management, hosting, analytics, email delivery, SMS delivery). These providers are contractually obligated to use your information only to provide services to us.
- Legal compliance when required by applicable law, subpoena, court order, or other legal process, or to protect our rights or those of others.
- Business transfers in the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, where your information may be transferred as part of that transaction.
We do not share your mobile phone number or SMS opt-in data with third parties or affiliates for any marketing purposes.
7. Data Retention
We retain personal information only for as long as needed to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention is up to seven (7) years for business records, and shorter for inactive contacts upon your request.
8. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Delete personal information, subject to certain legal exceptions
- Opt out of marketing communications at any time
- Withdraw consent (where consent is the legal basis for processing)
To exercise any of these rights, email [email protected]. We will respond within the timeframe required by applicable law.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our services are intended for use by businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact [email protected] and we will take steps to delete it.
11. International Users
Our services are operated from the United States. If you access our services from outside the United States, your information may be transferred to, stored in, and processed in the United States, where our servers and central database are located.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page will reflect the most recent update. Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
Questions about this Privacy Policy or our privacy practices? Reach us at:
Zenda Financial LLC
30 N Gould St, Ste R, Sheridan, WY 82801
Email: [email protected]
Phone: (307) 205-9502